Refund Policy
Last updated: Oct 30, 2026
Failed videos
If a video fails or does not finish, the credits it used go back to your balance automatically. You do not need to contact us. You can use them right away for another video, and credits never expire.
Rejected photos
We check every photo before a video starts. A rejected photo never uses credits.
Anything else
For any other question about a payment, write to [email protected] with the email address you signed in with.